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REVENUE OPERATIONS
Payment followup
Who needs attention, what is evidenced, and what to do next.
Unknown is not zero. An invoice or “claimed paid” is not a receipt. Currencies stay separate; this register is not a complete bank reconciliation.
Invoice workflow: Performance incomplete → Ready to invoice → Invoice issued → Invoice sent → Payment due → Claimed paid → Received / reconciled
Prepaid equivalent: Package agreed → Invoice issued / sent → Claimed paid → Receipt confirmed → Dated balance checked → Top-up reviewed. Unknown is not zero at every step.
Prepaid equivalent: Package agreed → Invoice issued / sent → Claimed paid → Receipt confirmed → Dated balance checked → Top-up reviewed. Unknown is not zero at every step.
Red · urgent review Past due / usual expectation passed: confirm receipt, NOT proof unpaid. “Proven overdue” requires complete receipt reconciliation. Amber · confirmation / setup Verify invoice issued / sent, usage, balance snapshot or terms. Read-only inferred checklist; nothing is sent or marked paid.